Cancellation & Refund Policy

At HightUpCricket, we strive to provide a smooth and transparent experience for all our users. Please read our Cancellation and Refund Policy carefully to understand how refunds are handled on our platform.
1. No Cancellation Once Joined
Once a user joins a contest or league, the entry is considered final. Due to the real-time nature of fantasy cricket and the competitive structure of contests, cancellations are not allowed after entry has been confirmed.
2. Refunds on Contest Cancellation
In rare cases where a contest is canceled due to unforeseen circumstances (such as technical issues or match abandonment), the full entry fee will be automatically refunded to your HightUpCricket wallet. You can use this credit for future contests.
3. Deposits & Withdrawals
Deposits made to your HightUpCricket account cannot be refunded to your original payment method.
Any withdrawal requests are subject to verification and may take up to 3–5 working days to process.
4. Multiple Payments
If a user accidentally makes multiple payments for the same transaction, the extra amount will be refunded after internal verification. Please contact our support team within 48 hours of the transaction.
5. Technical Errors
If a payment fails but the amount is debited from your bank account, please allow up to 24–48 hours for automatic reversal. If the issue persists, contact our support team with the transaction details.
6. Responsible Usage
All users are advised to review match schedules, contest rules, and entry fees before participating. HightUpCricket does not entertain refund requests based on user error or dissatisfaction with match outcomes.
7. Contact & Support
For any queries related to refunds, payments, or transactions, please reach out to our support team:
support@hightupcricket.com